A comprehensive and detailed introduction to ITIL for both beginners and seasoned practitioners.
A unique reference kit comprising a series of 12 ITIL (2 page) fact sheets, covering each of the main ITIL disciplines
A full presentation on ITIL and service management, explaining how, what and why
A comprehensive Excel based questionnaire kit to help you assess your compliance position with ITIL.
Items to assist with the interpretation of the best practice compliance assessment and therefore identification of which issues require improvement.
THE NEXT STEP
The ITIL Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
Purchase and Download For
ITIL (®), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). Although it is detailed and comprehensive, its implementation and study need NOT be a daunting or over-complex experience.
The ITIL Toolkit is designed to help guide you through the ITIL/ITSM minefield. It contains a whole series of resources to help simplify, explain and manage the ITIL process.
THE ITIL TOOLKIT
Each item included is of the highest quality, tailor made to cover a different aspect and issue. It includes presentations, questionnaires, guidelines, fact sheets.... and whole gamut of material specifically put together to both introduce and take you through ITIL.
It comprises the following components:
A BEGINNERS GUIDE
This is a comprehensive introduction to ITIL. In fact it is so comprehensive that it is designed to help you on the way to ITIL certification through the Foundation exam. It explains the management model, history, the different organizations, implementation, the different processes/disciplines, and much much more.
THE ITIL FACTSHEETS
These are the most concise summary of each of the 12 main ITIL processes. They enable you to understand the goal and basic activities of each of the processes and are a handy reference guide for everyday use. They include explanations of: why, goals/objectives, activities, results, costs, and benefits.
MANAGEMENT POWERPOINT ITIL SLIDESHOW
This high quality PowerPoint presentation gives you an excellent insight into the whole area of Service Management and ITIL. It helps explain the concepts to executives/management and covers everything from the ITIL framework to certification and more.
ITIL PROCESS COMPLIANCE ASSESSMENT QUESTIONNAIRES
This is a detailed questionnaire set, designed to help you determine what areas are working well and which areas are in need of some attention with respect to best practice. This Excel spreadsheet basically assesses how your organization measures up against ITIL.
COMPLIANCE PRESENTATION TEMPLATE & RATIONALE DOCUMENT
These items comprise:
- A short review of the scoring system used in the above assessment to help your understanding
- A template for a presentation for you to demonstrate the results.
We are pleased to be able to offer all these elements as part of the highly acclaimed ITIL Toolkit. To purchase the product and download for a special price of just $199, please visit our secure purchase page.
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