TOOLKIT CONTENTS
A comprehensive and detailed introduction to ITIL for both beginners and seasoned practitioners.
A unique reference kit comprising a series of 12 ITIL (2 page) fact sheets, covering each of the main ITIL disciplines
A full presentation on ITIL and service management, explaining how, what and why
ITIL Compliance Assessment Questionnaires
A comprehensive Excel based questionnaire kit to help you assess your compliance position with ITIL.
ITIL Rationale Documents and Presentation Template
Items to assist with the interpretation of the best practice compliance assessment and therefore identification of which issues require improvement.
An ITIL v3 Readiness Assessment
This Excel spreadsheet is an ideal readiness aid for those looking to convert from version 2, or implement for the first time.
THE NEXT STEP
The ITIL Toolkit
A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires.
Special Offer:
Purchase and Download For
For those who are familiar with the previous version of ITIL, The ITIL Toolkit contains a document and a presentation drawn from other items in the kit, but presented to help explain the changes between the two versions. These 'bridging' materials broadly explain ITIL Version 3 (the current version) from the perspective of a version 2 viewpoint.
The following samples help illustrate the quality of these items:
ITIL TOOLKIT PURCHASE
The ITIL Toolkit can now be purchased in its entirety online and downloaded directly to your PC.
To obtain it for the special price of only $199, please visit our secure purchase page.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is Registered in the U.S. Patent and Trademark Office.