ITIL ^®  and ITSM Made Easy

 

TOOLKIT CONTENTS   The Beginners Guide A comprehensive and detailed introduction for both beginners and seasoned practitioners.   The Management Presentation A full presentation on ITIL and information technology service management,  explaining how, what and why   Compliance Assessment Questionnaires A comprehensive Excel based questionnaire kit to help you assess and examine your compliance position.    The Rationale Documents and Presentation Template Items to assist with the interpretation of the best practice  compliance assessment and therefore identification of which issues require focus and  improvement.   The ITSM Reference Sheets These concise yet informative reference sheets provide an appreciation of a range of methods and frameworks in the wider IT and ITSM context.    An ITIL Readiness Assessment This Excel spreadsheet is an ideal readiness aid for those looking to convert to version 3, or implement for the first time.   The Version 3 Bridging Kit These two items present the current version of ITIL from the perspective of a version 2 viewpoint.   THE NEXT STEP The ITIL ®  Toolkit A complete toolkit comprising an ITIL beginners guide, management presentation, fact sheets, and audit/review questionnaires. Special Offer: Purchase and Download For Only $199

These are the most concise summary of each of the 12 main historical ITIL processes: Availability Management; Capacity Management; Configuration Management; Change Management; Financial Management; Incident Management; IT Service Continuity Management; Problem Management; Release Management; Security Management; Service Desk; Service Level Management.   They enable you to understand the goal and basic activities of each of these and are a handy reference guide for everyday use. They include explanations of: why, goals/objectives, activities, results, costs, and benefits.   The Fact Sheets are provided in MS-Word format, so that you can edit, print or re-format as you require.     To illustrate their quality, we have produced the following sample pages from the Change Management Fact Sheet:   Sample Page: Change Management Page 1   Sample Page: Change Management Page 2         PURCHASE The ITIL®  Toolkit can now be purchased online and downloaded straight to your PC.    To obtain the product for a special price of just $199, please visit our secure purchase page.           Return To Previous Page

 

ITIL - FEEDBACK - PURCHASE

ITIL ^® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,

 and is Registered in the U.S. Patent and Trademark Office.